At SURYAMOTO EV India Pvt Ltd, we’re committed to ensuring your orders are delivered quickly, securely, and efficiently. We strive to make your purchasing experience as convenient as possible.
Order Processing
Once we receive your order, we process it within 1-2 business days. This includes order verification, product inspection, and packaging.
Delivery Timeline
After your order has been dispatched, you can generally expect product delivery within 3 to 14 business days. This period depends on your delivery location and the shipping method chosen.
- Minimum Delivery Time: 3 business days
- Maximum Delivery Time: 14 business days
Please note: In exceptional circumstances, such as adverse weather conditions, natural disasters, unforeseen transit issues, or government restrictions, deliveries may be delayed. In such cases, we’ll inform you promptly.
Shipping Charges
- Shipping is free on orders above ₹
- Shipping charges will be calculated based on the product’s weight or your location, and you’ll see the exact cost at checkout.
Order Tracking
Once your order leaves our warehouse, you’ll receive an email/SMS with tracking details. You can use this tracking number to monitor your order’s progress on our delivery partner’s website.
Serviceable Areas
We deliver Across India. Please ensure that delivery service is available for your pin code before placing an order.
Receiving the Product
When you receive the product, please check the packaging condition. If you find the packaging damaged or tampered with, please do not accept the delivery and contact our customer service immediately.
Damaged or Lost Product
If your product is damaged during delivery or lost, please contact us immediately at sales@suryamotoev.com or Customer Support: +91-84548-89320 upon receipt or if it’s not received within the expected timeframe. We will fully assist you in such cases.
Contact for More Information:
For any questions related to your shipping and delivery, please contact our customer service:
Email: sales@suryamotoev.com
Phone: +91-84548-89320
WhatsApp Support: Click here to chat